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RESEARCH
With clients, people in need of services, internal departments, stakeholders, and site architecture to understand gaps in system.
DOCUMENT
Heuristic evaluation, sitemap hierarchy, taxonomy architecture. Contextual inquiry and interviews with social workers, healthcare agencies, internal teams. Journey map, user flows, user personas. Project plans.
COLLABORATE
With subject matter experts, with end-users, across departments involved in product, with design team.
CREATE
Low fidelity mockups to socialize with stakeholders & users.
TEST & ITERATE
Based on prototyping, user feedback, and design reviews.
MEASURE IMPACT
From data tracking logs, user feedback, client & stakeholder requirements.
REPEAT
But, probably not in that order. It’s not a linear process. Kill your darlings. Listen to the user. Advocate.